Assistance must be requested in advance from the airline, travel agency or tour operator at the time of booking or at least 48 hours before departure. It is the responsibility of the airline to forward the request to the airport in question.
Failure or a delayed request of the service results in/may lead to longer waiting times at the airport.
Request of the service in advance is essential to enable the airport to provide the passenger with appropriate assistance.
EU 1170/2006 Regulation guarantees accessibility to air transport in all airports of the European Union without discrimination and without additional costs, for people with disabilities or reduced mobility.
When making the request, it is important to specify the type of assistance required:
WCHR (Wheelchair Ramp): Passenger able to walk by him/herself inside the aircraft as well as walk up and down stairs, but who requires a wheelchair or other means of transport to move long distances inside the airport;
WCHS: (Wheelchair Stair): Passenger able to walk by him/herself inside the aircraft, but who cannot walk up or down stairs and who requires a wheelchair or other transport means to move inside the airport;
WCHC (Wheelchair Carry): immobilised passenger requiring a wheelchair to move about and assistance from the time of arrival in the airport until the end of the flight, as well as to exit from the airport;
DEAF: Passenger with hearing difficulties or hearing and speaking disability;
BLIND: Passenger with visual impairment;
DPNA: Passenger with intellectual or developmental disability requiring assistance
It is important to arrive at the airport’s contact points at least two and a half hours prior to your flight’s scheduled departure time (if the airline company indicates earlier arrival times, these must be respected):
Please note that the request for assistance in advance is essential to enable the airport and the airline to provide the best service throughout all stages of the journey and to organize the necessary staff to ensure adequate passenger assistance. Without a request in advance, there is the risk of having to wait longer for assistance, and also of compromising the service for those passengers who requested assistance in advance.
At our airport, passengers with disabilities who prefer to reach the gate on their own have priority access to security controls. Please note that, if a wheelchair is needed, boarding the aircraft must be carried out with assistance and with a special dedicated vehicle.
|
|
|
EU 1170/2006 Regulation ensures accessibility to air transport in all airports of the European Union, without discrimination and without additional costs, to people with disabilities or reduced mobility.
No one can refuse a booking or boarding on the basis of a disability or mobility problem. The only exception concerns potential safety related problems, justified by national or international regulations or technical impediments, like the size of the aircraft for instance.
For flights within the EU, unless technically impossible, and subject to notification 48 hours prior to departure, airline companies are required to carry medical equipment and 2 mobility aids, such as wheelchairs or crutches, at no additional cost.
On pages 19 and 20 of the Florence Airport Service Charter 2023, you can consult the table with the service quality indicators. Just click on the link below, and select ‘Florence Airport Service Charter:’
https://www.toscana-aeroporti.com/home/azienda/qualità-del-servizio/qualità.html
The Florence International Airport adheres to the ENAC project “Autism. Travelling through the airport” aimed at facilitating moving around the airport and the flight for autistic persons.
With the assistance of appropriately trained personnel, it is possible to visit the airport on the days before flying.
The route, from arrival at the airport to the plane, is also illustrated in a series of brochures with pictures and simple texts that help people to get to know the airport locations and processes in advance, thus reducing the emotional impact that such a new situation entails, in order to face the journey with greater peace of mind.
The visits will be organised from Monday to Friday between 9.00 am and 04.00 pm.
For information and requests: qualita@toscana-aeroporti.com
Moreover, it is possible to fill out a survey for the profiling of the passenger affected by autism. The survey is helpful in order to allow Toscana Aeroporti to understand how to implement the following steps.
Click here to fill out the survey.
